The Business process contains a set of services to fulfill its goal. The Service is a software component to perform a specific activity of a business process. The Business processes are event-driven and change frequently during the life cycle of a process. The state of services should be managed for proper integration during the execution of a business process.

In today’s dynamic environment, changes in business process requirements, terminologies, technologies and policies need to be reflected in the software systems. To provide seamless interoperable integration, automation, execution monitoring, state and notification management of a dynamic business process, BPM is required.

Business processes are critical to any organization as they generate revenue and often represent a significant proportion of costs. As a managerial approach, BPM considers processes to be strategic assets of an organization that must be understood, managed, and improved to deliver value added products and services to customers. BPM goes a step further by stating that this approach can be supported, or enabled, through technology to ensure the viability of the managerial approach in times of stress and change.

BPM focus on the automation of business processes, and integration with people, process and information. BPM allows organizations to abstract business process from technologies, it goes far beyond automating business processes or solving business problems. BPM enables business to respond to changing customer requirements, market needs, and faster time-to-market than competitors - creating competitive advantage.

Monitoring encompasses the tracking of individual processes, so that information on their state can be easily seen, and statistics on the performance can be used to improve their connected processes. These measures tend to fit into three categories: cycle time, defect rate and productivity.

Monitoring depends on what information the business wants to evaluate and analyze and how business wants it to be monitored, in real-time or ad-hoc. Business Activity Monitoring (BAM) extends and expands the monitoring tools in generally provided by BPMS.

Optimization includes retrieving process performance information from modeling or monitoring phase; identifying the potential or actual bottlenecks and the potential opportunities for cost savings or other improvements; and then, applying those enhancements in the design of the process.